<span>Prescription Assistance Coordinator</span>

Cooper Green - Birmingham, AL

Full-time

Birmingham, AL

About the position

The Prescription Assistance Coordinator plays a crucial role in helping patients access necessary medications by assisting them in applying for prescription assistance programs. This position acts as a liaison between patients, healthcare providers, and pharmaceutical companies, ensuring that patients receive the support they need to navigate the application process and advocate for their medication needs.

Responsibilities

• Serve as the primary point of contact for pharmaceutical companies and organizations offering prescription assistance programs.
• Receive shipments of medications, verify accuracy, and maintain records of all deliveries.
• Document received medications in the EMR system (NextGen) and notify patients of their arrival.
• Identify patients in need of prescription assistance through screenings and referrals.
• Educate patients about available prescription assistance programs and application procedures.
• Assist patients in completing application forms and gathering required documentation.
• Advocate for patients with pharmaceutical companies to expedite application processing.
• Communicate with patients and healthcare providers to coordinate the enrollment process and address concerns.
• Follow up with patients to track application statuses and resolve issues.
• Maintain accurate records of patients' medication needs and applications in compliance with privacy regulations.
• Collaborate with healthcare professionals to address social determinants of health affecting medication access.
• Stay informed about changes in prescription assistance programs and eligibility criteria.
• Participate in training sessions and quality improvement initiatives.
• Identify community resources for medication disposal and take-back programs.
• Perform additional responsibilities as needed to assist in the operation of CGMHSA.

Requirements

• High School Diploma or Technical Certificate in a related field.
• At least one year of experience in social services or healthcare focusing on assisting individuals with healthcare resources.
• Knowledge of prescription assistance programs and healthcare systems.
• Strong communication and interpersonal skills to engage with diverse patients.
• Excellent organizational skills and attention to detail.
• Empathy and compassion for serving vulnerable populations.
• Proficiency in computer skills, including data entry and document management.