<span>Professional, Client Account Services</span>

CoreLogic - Dallas, TX

Full-time - Mid Level

Dallas, TX

1,001-5,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Client Account Services role at CoreLogic focuses on providing technical support and communication to clients utilizing CoreLogic products and technology solutions. This position serves as a bridge between client requests and the internal teams necessary to fulfill those requests, requiring a blend of technical skills and client management capabilities. The role emphasizes critical thinking, effective communication, and the ability to autonomously manage a client base while delivering tailored solutions to meet diverse client needs.

Responsibilities

• Provide technical support and communication to clients using CoreLogic products.
• Bridge the gap between client requests and internal teams to fulfill those requests.
• Perform configuration of various CoreLogic applications as needed.
• Manage a client base autonomously, delivering excellent customer service and care.
• Conduct regular meetings with clients to gather requirements and discuss updates.
• Translate technical business requirements from clients into actionable items for internal teams.
• Perform moderate to complex application configuration work for ongoing service updates.
• Troubleshoot and diagnose issues, ensuring resolution is achieved autonomously.
• Collaborate with account management, database administration, product development, and system engineering to solve problems quickly.
• Lead application change projects using project management skills and status reporting techniques.
• Identify risks, develop mitigation plans, and manage customer expectations.

Requirements

• Bachelor's degree or equivalent education in the IT industry or related field.
• 2+ years of experience in product implementation, technical, or client support role.
• 2-3 years of experience in a client-facing role or account management.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Technical project management and coordination skills.
• Ability to adapt to changing requirements and conditions.

Benefits

• Competitive salary and benefits package
• Empowered work environment that encourages creativity and professional growth