<span>Relationship Banker - Padonia Financial Center</span>

Bank of America - Lutherville-Timonium, MD

Full-time - Entry Level

Lutherville-Timonium, MD

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Relationship Banker at Bank of America is responsible for engaging clients in the financial center, educating them on self-service banking options, and assisting with transactions. This role focuses on building strong client relationships, understanding their financial needs, and connecting them with appropriate banking solutions. The position emphasizes operational excellence and adherence to the bank's risk culture while driving a positive client experience.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions through self-service resources.
• Accurately and efficiently processes cash transactions for clients as needed.
• Builds relationships with clients to meet their financial needs.
• Follows established processes and guidelines to ensure compliance with laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Ability to collaborate effectively and build strong relationships.
• Passionate about delivering an experience that improves clients' financial lives.
• Confident in identifying solutions for clients based on their needs.
• Effective communication skills and comfort in engaging with clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service banking technologies.
• Strong critical thinking and problem-solving skills.
• Efficient time and capacity management.

Nice-to-haves

• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of successful sales experience in a salary plus incentive environment.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate's Degree.

Benefits

• Opportunities for career growth and development.
• Support for physical, emotional, and financial wellness.
• Diversity and inclusion initiatives.