<span>Resident Services Coordinator</span>

$37,440 - $37,440/Yr

Augusta Rental Homes - Augusta, GA

Full-time

Augusta, GA

Real Estate

About the position

The Resident Services Coordinator plays a crucial role in enhancing resident engagement and ensuring smooth communication between residents, property managers, and the company. This position involves managing incoming calls, assisting with maintenance requests, coordinating move-in and move-out processes, and promoting high-quality service to residents and owners.

Responsibilities

• Ensure a high level of customer service and communication with residents and owners.
• Answer all incoming calls to the company in a timely manner, ensuring customer service is prioritized.
• Provide high-quality support to property managers regarding resident inquiries and maintenance requests.
• Initiate and coordinate all processes for move-ins and move-outs, ensuring timely communication with residents and portfolio managers.
• Follow established processes for NSF and collection procedures, ensuring timely communication and fee applications.
• Conduct leasing duties as time allows, including following up on leads and promoting available units.
• Ensure accurate and timely acquisition of all funds related to leasing, including fees and deposits.
• Utilize various software tools to manage and track operations effectively.
• Ensure compliance with local, state, and federal fair housing laws.

Requirements

• Proven experience in a receptionist or customer service position, preferably in property management.
• Strong organizational skills and ability to function in a fast-paced environment.
• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• Knowledge of local housing provisions and federal fair housing laws.
• Proficiency in computer systems and software used in leasing and property management.
• Ability to read and comprehend resident lease ledgers and agreements.

Nice-to-haves

• Experience in single-family and multi-family property management environments.
• Ability to work well under pressure and in group problem-solving situations.
• Strong attention to detail.

Benefits

• Competitive wages
• Health insurance plans with company contribution
• 401(k) with 5% match for eligible team members
• Paid time off and paid holidays
• Fuel reimbursement for business travel