Michaels - El Paso, TX
posted 18 days ago
Part-time,Full-time - Mid Level
El Paso, TX
1,001-5,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Retail Frame Shop Manager is responsible for leading and coaching a team of framers to enhance customer relationships and drive custom framing sales. This role involves managing store operations, ensuring compliance with company policies, and delivering high-quality custom framing solutions to customers. The manager will also participate in talent development, inventory management, and maintaining a safe and efficient work environment.
Responsibilities
- Lead and coach a team of framers to build customer relationships and create framing solutions.
- Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
- Develop and coach the team on selling behaviors to enhance performance.
- Plan workload in partnership with the Store Manager to ensure timely delivery of custom framing solutions.
- Achieve personal and team KPIs related to sales and production.
- Manage inventory processes and execute shrink and safety programs.
- Serve as Manager on Duty (MOD) and support team development activities.
- Participate in the truck unload and stocking processes to maintain standards.
- Acknowledge customers and assist with product location and solutions.
Requirements
- Basic computer skills are required.
- Previous custom framing experience is preferred.
- Retail management experience is preferred.
- Experience leading a sales team is preferred.
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
