<span>RN Case Manager Supervisor</span>

Almost Family - Louisville, KY

Full-time - Mid Level

Louisville, KY

Ambulatory Health Care Services

About the position

The RN Case Manager Supervisor is responsible for overseeing the integration of case management and social services for clients participating in a waiver program in Kentucky. This role involves leading a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate services to meet clients' healthcare needs. The supervisor acts as a patient advocate, manages staff education, and ensures high-quality, cost-effective patient care.

Responsibilities

• Coordinate the integration of Case Management and Social Services functions for clients in a waiver program.
• Lead a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate available services.
• Act as a patient advocate and perform staff education related to resource utilization and discharge planning.
• Manage and supervise to ensure high-quality, cost-effective patient care and services.
• Oversee referral coordination and ensure patient needs are continually assessed and coordinated.
• Develop, implement, adhere to, and update the patient's individualized plan of care.
• Ensure effective communication with physicians, families, and other clinicians involved in care.
• Educate staff through orientation, case conferences, and mandatory in-services.
• Ensure qualified personnel are hired and meet licensure and certification requirements.
• Provide in-home visits as needed.
• Oversee accurate completion of clinical medical record documentation, including electronic visit verification.
• Assist with complaint investigation, resolution, and follow-up as assigned.
• Provide oversight to the agency's infection control plan and practice.
• Serve as the Emergency Management Coordinator in the absence of the Executive Director.
• Participate in the organization's Performance Improvement and Compliance Programs.

Requirements

• Bachelor's or master's degree in a health and human service field.
• At least 1 year of experience in a health and human service field or educational equivalent in aging or disability.
• Master's degree in health or human services field is acceptable.

Nice-to-haves

• Experience working with Aging and/or Disabled Clients
• Experience with Kentucky Medicaid
• Flexible scheduling options

Benefits

• Earn PTO while working 32+ hours per week
• Flexible scheduling