First Citizens Bank - Powder Springs, GA
posted 18 days ago
Full-time - Entry Level
Powder Springs, GA
Credit Intermediation and Related Activities
About the position
The Sales and Service Representative (Universal Banker) at First Citizens Bank plays a crucial role in enhancing customer experience by processing transactions and addressing customer service requests. This position is focused on educating customers about the bank's services and capabilities while supporting the sales efforts of the branch team by identifying and referring sales opportunities to appropriate bank partners.
Responsibilities
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements
- High School Diploma or GED
- 6 months of customer service experience
- 1+ years of recent experience in a cash-handling role
- Professional communication skills, both written and verbal
Nice-to-haves
- 1+ years in a retail banking environment is highly preferred
- Sales support (cold-calling, marketing, etc.)
- Working knowledge of Microsoft Office
Benefits
- Competitive benefits program
- Health insurance
- Retirement savings plan
- Paid time off
- Professional development opportunities
