<span>Sales and Service Expert</span>

Title Boxing Club - Issaquah, WA

Full-time

Issaquah, WA

Amusement, Gambling, and Recreation Industries

About the position

The Sales and Service Expert (SSE) at 24 Hour Fitness is responsible for delivering an exceptional sales and service experience to guests and members. This role focuses on building relationships, promoting membership and fitness products, and achieving sales revenue goals while ensuring member retention and satisfaction.

Responsibilities

• Execute the CARE sales model with each guest and relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
• Tour potential members through the club and describe the facility, equipment, services, and amenities that tie back to their individual fitness needs and goals.
• Ensure all guests are registered through the digital kiosk.
• Communicate membership and fitness offers clearly using company-provided presentation tools.
• Enroll guests using company sales techniques and protocol, adhering to Membership Agreement Procedures (MAP).
• On-board new members successfully and assist with member retention activities to drive club profitability.
• Achieve or exceed personal and team sales goals consistently.
• Obtain leads externally from the community using company tools/programs.
• Generate leads/new business internally through member promotions, referrals, and guest passes.
• Set appointments for all leads and potential new business opportunities.
• Communicate and promote local and global marketing campaigns to leads and members.
• Manage and follow up on leads/new business using a Lead Management System.
• Execute daily planner to track and plan for successful lead management and selling activities.
• Partner with Sales and Service Manager to provide a best-in-class, member-centric experience.
• Ensure members receive a friendly greeting/check-in and prompt attention to their needs.
• Engage members with various fitness offerings including personal training and group exercise classes.
• Maintain relationships with members and serve as a resource for their questions or concerns.

Requirements

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the fitness industry.
• Ability to work with computers and operate Point of Sale (POS) System.
• Strong interpersonal communication and customer service skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Knowledge of Membership System software preferred.
• High School Diploma or GED required; Bachelor's degree preferred.
• CPR and AED certification required within 60 days of employment.
• Prior experience in fitness or retail industry preferred; 1-2 years of service sales experience preferred.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience in fitness or retail industry.

Benefits

• Eligible to participate in Fitness Sales and Membership Sales Commission Plans that reward exceptional service and incentivize success.