<span>Sales Technician</span>

Full-time - Mid Level

Charlotte, NC

Machinery Manufacturing

About the position

The Sales Technician at Bravo North America is responsible for managing client relationships, providing technical sales support, and promoting the company's high-tech machinery for gelato, ice cream, and confectionery production. This role involves conducting technical demonstrations, training customers, and collaborating with internal teams to ensure customer satisfaction and operational efficiency.

Responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Provide technical and commercial advice on Bravo's products and solutions.
• Conduct technical demonstrations of Bravo's products.
• Attend trade shows, events, and customer visits to promote the company's products.
• Troubleshoot technical issues and provide efficient solutions to customers.
• Deliver technical and commercial presentations to various audiences.
• Train distributors or resellers and key customers to ensure proper knowledge and optimal use of Bravo products.
• Certify Technical Service companies to build Bravo's technical service network around the country.
• Assist in increasing the sales of spare parts and services for the company in the United States.
• Identify business opportunities and propose strategies to boost spare parts and service sales.
• Provide ongoing support to the operational base in Charlotte, NC.
• Ensure operational efficiency and customer satisfaction at local and national levels.
• Provide support on answering customer requests, packaging and shipping the needed spare parts from the office in Charlotte.
• Collaborate closely with the sales team and the technical department in Italy to ensure customer satisfaction.
• Participate in periodic meetings and training sessions, either in person or virtually with the GM in Charlotte.

Requirements

• Associate Degree in engineering or Mechanical Technical Diploma, HVAC/R, or a related field.
• Minimum of 3-5 years of experience in a technical sales role, preferably in the food machinery industry.
• Strong technical knowledge of machinery and processes for ice cream and confectionery production or related machines.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and ability to handle multiple tasks simultaneously.
• Fluency in English; knowledge of Italian or any other language is a plus.
• Availability to travel frequently within the U.S. and Canada.
• Valid driver's license.
• Residence in Charlotte, NC, or availability to work remotely with frequent travel to Charlotte.

Nice-to-haves

• Knowledge of Italian or any other language is a plus.

Benefits

• Competitive salary and compensation package.
• Health and dental insurance.
• Opportunities for professional growth within a globally recognized company.
• Continuous training and professional development.
• Dynamic and collaborative work environment.