<span>Salesforce Service Cloud Functional Consultant - Cross Industry</span>

$63,800 - $196,000/Yr

Accenture - Overland Park, KS

Full-time - Mid Level

Overland Park, KS

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Salesforce Service Cloud Functional Consultant at Accenture plays a crucial role in analyzing client requirements and crafting tailored solutions using the Salesforce platform. This position requires strong problem-solving skills, effective communication, and the ability to manage multiple projects simultaneously while ensuring quality and timely delivery. The consultant will work closely with clients to understand their business needs and develop strategic visions for projects, ensuring successful implementation and adoption of Salesforce solutions.

Responsibilities

• Meet with clients to analyze their work practices and understand their business needs.
• Define needs and customize marketing solutions using the Force.com platform.
• Own the development of a strategic vision for projects, including product development and improvements.
• Make recommendations based on analysis, estimate work effort, and lead project scoping.
• Determine required resources, set realistic schedules, and build accurate communication and governance plans.
• Maintain effective client relations and deliver timely information with a focus on stakeholder impact.
• Document Service Cloud data modeling and architecture, including data extension modeling and cross-product data architecture.

Requirements

• Experience supporting Salesforce Service Cloud clients.
• A minimum of 1 year of experience with Salesforce Service Cloud.
• A minimum of 2 years of functional experience on the Salesforce.com platforms.
• Bachelor's degree or equivalent work experience (minimum 12 years).
• If Associates Degree, must have minimum 6 years' work experience.

Nice-to-haves

• Experience with Customer Data Platforms (CDP) and/or Interaction Studio.
• Knowledgeable in both functional and technical aspects of a CRM or Digital Marketing engagement.
• Demonstrate superb communication and presentation skills.
• Possess a combination of business analysis and technology implementation experience.
• Adaptable to a multifaceted work environment and be creative within a team.
• Salesforce certified (Marketing Cloud Email Studio Specialist, Admin).
• Experienced in working with SQL, JavaScript, and HTML.
• Understand the basics of integrations, single sign-on, security, etc. (MuleSoft, Informatica, other ETL tools a huge plus).
• Demonstrable experience in technology implementation full lifecycle/enterprise software projects.

Benefits

• Diversity and inclusion initiatives
• Equal Employment Opportunity policies
• Veteran employment opportunities
• Reasonable accommodation for disabilities or religious observances