<span>Scheduler</span>

Texas Oncology - Decatur, TX

Full-time - Entry Level

Decatur, TX

501-1,000 employees

Hospitals

About the position

The Scheduler position at Texas Oncology is a full-time role responsible for efficiently scheduling patient appointments and tests, serving as a liaison between patients and medical staff. This position supports the Decatur location and operates Monday through Friday from 8:30 AM to 5 PM, with no weekend or holiday work required. The role may vary in level from entry-level to senior based on the candidate's experience, contributing to the mission of providing accessible cancer care to communities.

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in the computer system according to physician and office guidelines.
• Sets up new and referred patients in the system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes and notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patients about surgeries or tests being scheduled and potential prep work needed.
• May be responsible for follow-up on all pre-operative tests to ensure clearance for surgical procedures and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow-up appointments with Physicians.
• Where applicable, has a basic understanding of medical terminology for tests and surgical procedures, including coding and the ability to look up codes specific to diagnosis, surgery, and scheduling procedures.

Requirements

• High school diploma or equivalent required for Level 1.
• 0-3 years' experience preferably in a medical office setting for Level 1.
• Medical scheduling experience preferred for Level 1.
• Knowledge of medical terminology and coding is a plus for Level 1.
• Excellent communication skills, both written and verbal, are required.
• Proficiency in Microsoft Office (Outlook, Word, Excel) is required for Level 1.
• Minimum three years office experience, preferably in a medical office setting for Level 2.
• Minimum five years office experience, preferably in a medical office setting for Level Sr.
• Knowledge of medical terminology and coding required for Level Sr.

Nice-to-haves

• Experience in a medical office setting
• Knowledge of medical terminology and coding

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability coverage
• Long-term disability coverage
• Generous PTO program
• 401k plan with company match
• Wellness program
• Tuition reimbursement
• Employee assistance program
• Discounts on retail products