<span>Scheduling Spec - Central Scheduling La Porte - Fu</span>

Northwest Health - La Porte, IN

Full-time

La Porte, IN

Hospitals

About the position

The Scheduling Specialist at Northwest Health - La Porte is responsible for the accurate scheduling and pre-registration of patients seeking services. This role emphasizes outstanding customer service, effective communication, and collaboration with both internal and external stakeholders to ensure a positive experience for patients. The specialist will handle data collection, insurance verification, and maintain confidentiality while meeting scheduling standards and expectations.

Responsibilities

• Schedule patients to meet the standard of encounters of 40-45 patients daily.
• Monitor call lights to ensure no abandoned calls occur, maintaining an abandoned call rate of 10 or less.
• Follow up with voicemail messages in a timely manner.
• Explain payment procedures and assist in the collection of co-payments and deductibles.
• Pre-register patients with accurate data collection and insurance verification, aiming for 96% pre-registration of scheduled patients.
• Receive and verify physician orders for patients prior to testing.
• Maintain confidentiality of patient information at all times.
• Gather accurate information for the billing and collection process, achieving a registration accuracy of 96% or greater monthly.
• Communicate detailed preparation for tests to relevant parties, including physicians and nursing staff.
• Follow cash policy and compliance guidelines in all transactions.
• Answer the telephone within two rings in a professional manner.
• Participate in mandatory staff meetings and educational offerings.
• Register/pre-register 25-30 patients daily.
• Adjust hours as needed during special occasions or emergencies.

Requirements

• High school diploma or equivalent required.
• Medical Terminology course preferred.
• Associates or Bachelor's degree in a related field preferred.
• 1-2 years of insurance experience helpful.
• 1-2 years of previous customer service experience required.
• Minimum of one year experience in a scheduling functions role in an office environment preferred.
• Strong customer service skills.
• Typing skill at 40 wpm or higher.
• Extensive knowledge of interviewing customers and insurance processes.
• Proven record of improving patient experience and resolving potential barriers.

Nice-to-haves

• Associates or CHAA certification preferred.