<span>Seasonal Retail At Your Service Associate, Santa Ana Mainplace</span>

$34,320 - $42,328/Yr

Macy's - Santa Ana, CA

Full-time - Entry Level

Santa Ana, CA

General Merchandise Retailers

About the position

The Seasonal Retail At Your Service Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility to work various shifts, including nights, weekends, and holidays, while ensuring a positive shopping experience for customers.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers with all aspects of the total store experience, including online orders.
• Monitor alerts to ensure timely completion of Buy Online Pickup In-Store orders.
• Conduct customer pick-up and deliver orders curbside.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Follow store's audit policies and procedures.
• Adhere to Asset Protection and inventory control procedures.

Requirements

• Good understanding of the products being sold.
• Comfortable communicating with customers virtually, via phone, and in person.
• Ability to build relationships with customers and achieve sales goals.
• Utilize point of sale technology and applications effectively.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues.

Nice-to-haves

• Experience in retail or customer service is a plus, but not required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off