<span>Security Officer (40hr.) Northside Branch</span>

$39,520 - $41,600/Yr

Columbus Metropolitan Library - Columbus, OH

Full-time - Entry Level

Columbus, OH

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About the position

The Security Officer at the Columbus Metropolitan Library is responsible for ensuring a safe and secure environment for all patrons and staff. This role involves addressing disruptive behavior, preventing theft, and responding to safety incidents, all while maintaining a positive customer experience. The position requires a flexible schedule, including evenings and weekends, and involves regular patrols of library facilities.

Responsibilities

• Patrol buildings and grounds at regular intervals and handle observed irregularities or problems appropriately.
• Prevent theft of Library property and follow all issued post orders.
• Use non-violent crisis intervention and de-escalation techniques to confront disruptive behavior; suspend individuals from property as necessary.
• Ensure a positive customer experience by greeting customers and answering directional questions.
• Respond to, investigate, and report safety hazards, security incidents, and emergencies, including reviewing CCTV footage as needed.
• Ensure the building is secure at closing and that all staff and customers depart safely.
• Complete issued closing checklist daily.
• Maintain a professional appearance by keeping the uniform in good condition and reporting uniform needs to Security management.
• Carry all necessary equipment in working order while on duty and report equipment needs to Security management.
• Collaborate with law enforcement on public safety issues and file police reports as needed.
• Assist in emergency response drills and other training throughout the year.
• Assist with testing and validation of security equipment as needed.
• Assist physically challenged customers during emergencies and evacuations.
• Render first aid in medical emergencies and contact trained medical professionals as appropriate.
• Document incidents in reporting software according to guidelines.
• Bring serious issues to Security and location management for awareness and resolution.
• Serve as on-call Officer or fill in as Dispatcher as needed.
• Perform additional duties as assigned.

Requirements

• High school diploma or G.E.D.
• Experience or training in security, public safety, public service, corrections, or youth services preferred.
• Ability to communicate effectively and concisely, both orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) upon receiving necessary training.
• Ability to respond quickly and appropriately in situations where the safety of staff or customers is endangered.
• Must be able to work a flexible schedule, including weekends and evenings.
• Ability to actively patrol on foot and use stairs throughout the shift.
• Ability to operate library technology including personal computers and software programs.
• Valid driver license that meets the minimum requirements of CML's vehicle insurance policy.

Nice-to-haves

• Training in first aid and CPR is preferred.
• Experience with crisis intervention techniques is a plus.

Benefits

• Comprehensive medical, dental, and vision plans.
• Access to mental health resources and employee assistance programs.
• Generous paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS).
• Voluntary and supplemental insurance plans.