<span>Security Operations Center Dispatcher (Altria)</span>

$41,288 - $41,288/Yr

Allied Universal - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Administrative and Support Services

About the position

The Security Operations Center Dispatcher plays a crucial role in ensuring the effective and efficient flow of information within the Security Operations Center (SOC) at Allied Universal. This position is responsible for monitoring alarms, CCTV, and communications, while coordinating responses to incidents and providing support to the security operations team. The SOC operates 24/7, making this role vital for maintaining security across the enterprise.

Responsibilities

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

Requirements

• Must possess a high school diploma or equivalent
• Work experience must include demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to prioritize workload based on urgency
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plan
• Employee assistance programs
• Company discounts
• Perks