<span>Security Operations Dispatch</span>

$52,000 - $52,000/Yr

Allied Universal - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Administrative and Support Services

About the position

The Security Operations Center Dispatcher plays a crucial role in ensuring the effective flow of information within the Security Operations Center (SOC) and Control Rooms. This position is responsible for monitoring alarms, CCTV, and communications, while coordinating responses to incidents and providing support to the security operations team. The role requires a high level of visibility and accountability, contributing to the safety and security of the environment.

Responsibilities

• Alarm monitoring
• CCTV monitoring
• Camera survey
• Answering phones; operate IP based telephone system
• Radio dispatch; use multi-channel communications
• Radio and call logging
• Incident report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

Requirements

• Must possess a high school diploma or equivalent
• Must have at least 1 year of Dispatch experience
• Valid CA Guard card
• First aid/CPR certified
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to prioritize workload based on urgency
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Retirement plan
• Employee assistance programs
• Company discounts
• Perks