<span>Service Administrator</span>

$41,600 - $62,400/Yr

Total Fire Protection - Woodbury, NY

Full-time

Woodbury, NY

Specialty Trade Contractors

About the position

The Service Administrator at Total Fire Protection plays a crucial role in overseeing the scheduling and dispatch operations within the Fire Extinguisher and Life Safety Division. This position is designed to support Service Managers in their daily tasks, ensuring efficient resource allocation and timely service delivery while maintaining high standards of customer service and operational compliance.

Responsibilities

• Provide administrative support to the Service Manager and other department leaders.
• Coordinate and manage the daily administrative operations of the service department.
• Maintain and update service records, contracts, and other relevant documentation.
• Assist in clearing deficiencies and creating return service repair jobs.
• Policing the internal systems for robust notes, correct tags, and reschedules.
• Coordinate and communicate with clients regarding service appointments, changes, and updates.
• Track service inventory and reorder supplies as necessary.
• Address and resolve customer concerns in a timely and professional manner.
• Collect customer feedback to improve the quality of services offered.
• Assist in the recruitment and onboarding process for new service technicians.
• Coordinate training sessions for the service team to ensure they are up to date with industry standards and company policies.
• Monitor and track service metrics, such as completion times, customer satisfaction, and technician productivity.
• Prepare regular reports for the Service Manager, customers, and other senior management.
• Ensure that all service operations comply with local, state, and federal fire and life safety regulations.
• Stay informed about industry best practices, standards, and innovations.

Requirements

• Bachelor's degree in business administration or a related field preferred.
• Prior experience in administrative roles, preferably within the fire and life safety industry.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in office software and database management.
• Ability to work under pressure and handle challenging situations.
• Knowledge of fire and life safety standards and regulations is a plus.