<span>Service Coordinator - Pearl, Mississippi</span>

Unclassified - Pearl, MS

Full-time

Pearl, MS

About the position

The Service Coordinator position at TEMCO, a subsidiary of Tech24, involves coordinating multiple team members and subcontractors to ensure the timely completion of projects related to commercial kitchen equipment maintenance and repair. The role requires strong attention to detail, effective communication, and the ability to manage various administrative tasks while maintaining excellent customer relations.

Responsibilities

• Monitoring project progress and creating project status reports for Manager/s
• Assisting with resource scheduling to ensure that team leads have the necessary resources
• Scheduling meetings and facilitating communication between the Project Manager/s, leads, and stakeholders throughout the project life cycle
• Managing project documents such as the project plan, schedule, or scope statement, as directed
• Executing a variety of administrative tasks such as billing and local invoice reconciliation
• Supporting team members by ensuring adherence to company safety standards
• Coordinating with customers to ensure readiness and scheduling as directed
• Providing excellent customer communication
• Establishing relationships and collaboration with equipment dealers, customers, and subcontractors
• Assisting the Project Manager with preparing the project overview
• Participating in planning the entire team's schedule
• Issuing purchase orders to suppliers and subcontractors as needed
• Facilitating payments to subcontractors as needed
• Coordinating deliveries as needed
• Adjusting documentation as necessary to execute a successful project
• Professionally interacting with both internal and external customers
• Learning and utilizing Field Service Management Software, Microsoft Suite, and tools appropriately
• Adhering to all company policies and procedures
• Updating status and resolution in customer's 3rd party portal as needed
• Submitting and following up on estimates inside customer's 3rd party portal as needed
• Communicating changes to project status to appropriate administrative personnel or management
• Performing other duties as assigned

Requirements

• High school Diploma or equivalent preferred
• Project management certification is a plus
• Ability to work well under pressure and meet deadlines
• Exceptional multi-tasking skills
• Previous experience in the HVAC and/or food service industry is a plus
• Exceptional verbal and written communication skills
• Strong problem-solving skills
• Proficient computer skills
• Exceptional interpersonal skills and ability to work well in a team setting
• Exceptional organization and attention to detail
• Engagement in a safety-driven work environment
• Dependable and honest professional
• Motivated self-starter able to follow through on duties and assignments with minimal supervision

Benefits

• Full benefit package including medical, vision, and dental insurance
• Paid vacation, sick days, and holidays
• 401(k) retirement savings plan