Jersey Mike's Ballantyne - Charlotte, NC
posted 18 days ago
Part-time,Full-time - Entry Level
Charlotte, NC
About the position
The Shift Leader at Jersey Mike's Subs plays a crucial role in supporting the management team to ensure the smooth operation of the restaurant. This position focuses on delivering exceptional customer service, maintaining high food quality, and fostering a positive team environment. The Shift Leader is responsible for coaching staff, managing cash handling, and ensuring compliance with company policies while actively participating in marketing initiatives and maintaining cleanliness standards.
Responsibilities
- Coaching the staff to deliver amazing customer service
- Producing high quality food
- Delivering the Jersey Mike's experience
- Cash handling
- Following the Learning Management System Training Program
- Developing others for career growth
- Enforcing policies and procedures
- Participating in local and national marketing initiatives
- Building sales
- Maintaining cleanliness and proper sanitation practices in the establishment
- Being certified in all four positions of the restaurant
- Effective communication
- Having a sense of urgency
Requirements
- High school degree or equivalent
- 1 Year QSR experience preferred
- Must be 18 years or older to operate the slicer
- Serve Safe Certification - Food Handler
- Must have reliable transportation
