<span>SOS Program Specialist I - Notary (JP5-019)</span>

$53,699 - $53,699/Yr

Secretary Of State - Austin, TX

Full-time - Entry Level

Austin, TX

Executive, Legislative, and Other General Government Support

About the position

The SOS Program Specialist I - Notary position at the Office of the Secretary of State involves performing moderately complex administrative tasks within the Notary & Authentications team. This role is crucial for processing notary applications and issuing certificates for international use, ensuring accuracy and efficiency in a high-volume environment. The position requires effective communication with the public and collaboration with team members to maintain a positive work-life balance.

Responsibilities

• Respond to customers' phone calls and/or emails regarding notary public or apostille inquiries.
• Review and process requests for a universal apostille in accordance with agency rules and within turnaround times.
• Review and process Notary Public Applications for eligibility and statutory compliance.
• Correctly enter selected information from documents into a computer database.
• Perform background checks on notary public applicants.
• Prepare written notification of statutory reasons for application/rejection objections.
• Use a PC to retrieve necessary information from a computer database to print apostille/authentication certificates.
• Produce and assemble documents for mailing.
• Operate and use computer and applicable financial applications to process checks and credit card information submitted in connection with documentation submitted for authentication.
• Open and distribute mail.
• Other work as assigned by supervisor.

Requirements

• Must read, write and speak Spanish and English fluently.
• High school diploma or equivalent certificate.
• Minimum of 1 year of administrative experience.
• Minimum of 1 year of customer service experience.
• Ability to type 40 CWPM.

Nice-to-haves

• Maintain at least 12hrs of college credits.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities