<span>Supervisor Patient Coordination</span>

Penn Medicine - Radnor, PA

Full-time - Mid Level

Radnor, PA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Supervisor, Patient Coordination (Administrative Lead) at Penn Medicine is responsible for managing the non-clinical Patient Coordinators within the Penn Partners in Care Program. This role involves overseeing the hiring, onboarding, and daily management of Care Partner staff, while collaborating with clinical leads to enhance care management workflows. The position requires interaction with various healthcare entities to ensure effective patient care coordination, particularly for those with complex medical and social needs.

Responsibilities

• Manage the non-clinical Patient Coordinators - Care Management (Care Partners).
• Collaborate with the Lead, Care Management to support the coordination of the PCSL comprehensive care management program.
• Hire and onboard Care Partner staff.
• Provide daily oversight of staffing, schedules, and payroll for the Care Partners.
• Organize and delegate work using daily reports.
• Conduct performance reviews and implement performance improvement for the Care Partners.
• Develop and improve workflows and processes to support the Care Management program in collaboration with clinical leads.
• Ensure effective hand-offs to the Care Partner by interacting with hospital and home care managers.
• Coordinate with practice managers to ensure efficient delivery of care management services.
• Participate in committees to support the improvement of the care management program.
• Run performance and volume reports for the team and analyze program data for evaluation.
• Oversee payer initiatives related to care management and monitor the regional budget.

Requirements

• Bachelor's Degree in Science or Social Work (Required).
• 3+ years of relevant healthcare experience (7+ years can substitute for degree).
• 1+ year of prior supervisory experience (Preferred).

Benefits

• Comprehensive compensation and benefits program.
• Prepaid tuition assistance program.