Neighborly - Irving, TX
posted 18 days ago
Full-time - Mid Level
Irving, TX
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)
About the position
The Technical Product Manager at Neighborly is responsible for defining, driving, and delivering high-quality enterprise-grade features and solutions, particularly in payments, user management, and communication services for the Home Services Industry. This role involves strategic innovation, cross-functional collaboration, and technical product leadership to ensure the successful execution of product strategies that align with customer needs and company objectives.
Responsibilities
- Define the product vision, strategy, and roadmap for Enterprise Services such as payments, user management, and communication.
- Work closely with business stakeholders to understand customer needs and align product development with strategic company objectives.
- Analyze market trends, customer feedback, and competitive landscape to drive innovation.
- Collaborate with engineering, UX/UI, and other internal teams to translate business requirements into technical specifications and user stories.
- Ensure smooth coordination between internal teams for timely and high-quality product deliveries.
- Leverage technical expertise to make informed decisions on product architecture and features.
- Manage the end-to-end product lifecycle for enterprise services, from ideation through to delivery and post-launch iterations.
- Engage directly with enterprise customers to understand their needs and validate new features.
- Define and track KPIs and metrics for product performance, ensuring expected outcomes are delivered.
Requirements
- 5+ years of experience in product management with a focus on technical products in payments, user management, or communication services.
- Experience with industry-standard payment gateways and platforms (e.g., Stripe, Elavon, CardPointe).
- Good understanding of regulatory and compliance requirements around payments and data privacy (e.g., PCI-DSS, GDPR).
- Background in building scalable, secure, and highly available communication services (e.g., email APIs, messaging platforms).
- Experience leading product initiatives for large enterprise customers in SaaS or cloud-based environments.
- Proven experience working with enterprise-grade systems, including payment processing and identity management.
- Strong background in SaaS, cloud technologies, APIs, and integrations, especially for enterprise customers.
- Experience in agile product management and working closely with engineering teams.
- Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree (MBA or equivalent) is a plus.
Benefits
- Equity and annual bonus opportunities
- Comprehensive health insurance
- Flexible work schedule
- Professional development opportunities
