<span>Technical Service & Support</span>
$39,520 - $47,840/Yr
Performance Health Systems - Carol Stream, IL
posted 18 days ago
Full-time
Carol Stream, IL
Merchant Wholesalers, Durable Goods
About the position
The Technical Service & Support role is responsible for coordinating all aspects of product delivery and warranty service activities for Power Plate and bioDensity products. This position involves utilizing a network of national service providers to ensure customer delivery, installation, preventive maintenance, and service repairs across the USA and Canada.
Responsibilities
- Coordinate delivery and warranty service requests from internal customers.
- Liaise with customers to organize installation and confirm receipt of orders with freight forwarders.
- Field initial customer complaints, gather warranty information, and troubleshoot issues over the phone.
- Capture customer and product data in the company ERP system and generate work orders for repairs.
- Review service providers' billing invoices and close out open calls in the service log.
Requirements
- Associates Degree or Technical Education Certificate.
- 3+ years of technical related experience.
- 3+ years of logistics and/or order entry related experience.
- 3+ years of direct experience within the fitness industry.
- In-depth knowledge of service methods and procedures for product delivery and installation.
- Technical understanding of electrical and mechanical products.
- High level of PC skills focused on order entry.
- Good written and oral communication skills.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
