<span>Teller I (Clinton Hill) 30 Hours</span>

$47,840 - $61,360/Yr

TD Bank - New York, NY

Part-time - Entry Level

New York, NY

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is responsible for managing cash transactions, resolving customer inquiries, and maintaining a secure and organized work environment.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
• Educate customers on TD's products and services or refer them to partners for specialized solutions.
• Perform customer transactions including deposits, withdrawals, and loan payments with high accuracy.
• Process cash transactions such as cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and welcoming customers.
• Understand customer preferences and educate them on self-service/digital options.
• Conduct needs-based conversations to offer financial and digital solutions or refer customers to appropriate partners.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and maintain confidentiality of customer information.
• Follow security and audit measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established due dates.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Benefits

• Competitive hourly wage ranging from $23.00 to $29.50.
• Opportunities for career development and skill enhancement.
• Access to health and well-being benefits.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.