<span>Ticket Sales Representative</span>

About the position

The Ticket Sales Representative is responsible for welcoming guests, managing ticket sales, and providing excellent customer service at Savannah Riverboat Cruises. This role involves greeting guests, assisting with their purchases, and ensuring a pleasant experience at the gift shop or outdoor kiosk.

Responsibilities

• Warmly and graciously greet all guests upon arrival
• Be knowledgeable of daily and weekly boat schedule
• Be courteous and helpful in guest's decision-making process
• Up-sell and recommend additional add-on services to cruises
• Answer telephone within two rings
• Speak clearly to guests in person and over the phone
• Accommodate special seating requests for guests whenever possible
• Enter information in the computer efficiently and accurately
• Maintain cleanliness of the work area and gift shop
• Relay messages to sales department as needed
• Thank guests as they leave and invite them to return

Requirements

• Retail or Customer Service experience (preferred)
• Must be able to work in a standing position for long periods of time (up to 7 hours)
• Must be able to communicate clearly and effectively in the predominant language(s) of our guests
• Must have exceptional grooming habits
• Must possess basic math skills and can handle money and operate point-of-sale system.

Benefits

• Dental insurance
• Health insurance
• Vision insurance