<span>Universal Banker - South County (St. Louis, MO)</span>

Full-time

Saint Louis, MO

About the position

The Universal Banker at FCB Banks is responsible for providing exceptional customer service while handling various banking transactions. This role involves assessing customer needs, processing account information, and cross-selling bank products. The ideal candidate is energetic, organized, and possesses strong communication skills, ensuring a positive experience for customers in a community banking environment.

Responsibilities

• Advise current and prospective customers on bank products and services that best fit their needs.
• Assist customers with opening and managing their bank accounts and finances; refer customers to other staff within the bank as needed.
• Ensure efficiency of operations and adhere to policies and procedures.
• Create positive public perceptions of the bank through courteous, friendly, and professional interactions.
• Complete bank transactions timely and accurately while acting as a Personal Banker and New Account Representative.
• Manage cash drawer by balancing throughout work shift, counting and packaging currency and coins, reconciling transactions, and maintaining supply of cash and currency.
• Maintain customer confidence and protect bank operations by keeping information confidential and secure.
• Solicit assistance from management as needed by seeking management approval for special or unusual transactions or requests and notifying management of suspicious and questionable transactions.

Requirements

• High school diploma or equivalent required.
• 1+ year(s) banking experience preferred.
• 3+ years customer service experience preferred.
• 3+ years sales experience preferred.
• Excellent communication skills (written, verbal, and listening).
• Professionalism and organization skills.
• Ability to multi-task and resolve conflicts effectively.
• Customer service orientation and attention to detail.
• Team-oriented with the ability to work under pressure and adapt quickly.

Nice-to-haves

• Associate's or Bachelor's degree in business or related field preferred.
• Working knowledge of bank operations, policies, and procedures.