<span>Valet Attendant</span>

Margaritaville Resort Gatlinburg - Gatlinburg, TN

Full-time

Gatlinburg, TN

251-500 employees

About the position

The Valet Attendant at Margaritaville Resort Gatlinburg is primarily responsible for providing exceptional hospitality to guests by greeting them, assisting with luggage, and managing vehicle parking and retrieval. The role emphasizes maintaining high standards of service and ensuring guest satisfaction at all times.

Responsibilities

• Welcome guests in a genuinely warm and courteous manner.
• Assist guests by unloading and loading luggage from their vehicle.
• Transport guest vehicles safely while documenting each pickup and drop off thoroughly.
• Assist guests by unloading and loading luggage from their rooms.
• Label and store guest luggage in the valet closet if rooms are not available.
• Check the daily arrival list for VIPs, group arrivals, or guests with special needs.
• Observe the 10-5 rule when guests are present.
• Be present in the lobby or out front to assist guests and visitors when requested.
• Deliver faxes, messages, packages, and flowers to guests' rooms and other offices.
• Provide items on loan to guests and collect them back before departure.
• Ensure efficient delivery and collection of group luggage.
• Follow all hotel safety policies, procedures, and brand standards.
• Assist with answering the telephone and taking messages, transferring calls, or dealing with inquiries.
• Keep the bell hallway clean and organized at all times.
• Work to exceed guest expectations every time.
• Report maintenance issues observed in parking lots and front of the hotel.
• Open hotel main doors and assist guests/visitors entering and leaving the property.
• Assist guests with opening/closing vehicle doors.
• Provide guests with information regarding property facilities, amenities, services, and hours of operation.
• Give a fond farewell to all guests who are departing as per hotel standard.
• Review shift logs/daily memo books and document any relevant details or information in the logbook.
• Perform any other tasks as assigned by management.

Requirements

• Must have a valid driver license with a clean driving record.
• Ability to drive a standard transmission is a plus.
• Able to stand, walk, or run for 8 hours and lift up to 50 pounds.
• Willingness to work outdoors for long periods in inclement weather including rain, snow, sleet, wind, and heat.
• Must be knowledgeable of the property and surrounding areas for guest requests.
• Friendly, outgoing personality and professional appearance required.
• Strong verbal communication skills required with an understanding of working in a multi-cultural environment.
• Ability to work at a high volume and handle stress positively.
• Must be able to assist guests with complaints.
• Ability to work independently with little or no supervision.