<span>Veterinary Receptionist</span>

$24,960 - $33,280/Yr

Strong Village Veterinary Hospital - Livonia, MI

Full-time

Livonia, MI

About the position

The Experienced Veterinary Receptionist at Strong Village Veterinary Hospital plays a crucial role in providing exceptional client service and support to the veterinary team. This full-time position involves managing client interactions, scheduling appointments, and ensuring a positive experience for both pets and their owners. The receptionist is the first point of contact for clients and is responsible for creating lasting impressions while upholding the hospital's core values.

Responsibilities

• Greet clients and pets by name with a smile and a positive attitude.
• Answer phones promptly and professionally using a multi-line phone system.
• Screen and route calls to appropriate staff and take messages promptly.
• Schedule appointments and surgeries according to hospital guidelines.
• Enter accurate charges and explain invoices to clients.
• Collect payment when services are rendered, including processing credit cards and checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client information.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on preventative care and retail items.

Requirements

• Veterinary medicine experience required.
• Strong customer service skills with the ability to multi-task.
• Knowledgeable about vaccine schedules and commonly used veterinary medications.
• Familiar with common veterinary tests.
• Ability to handle payment and financial issues.
• Exceptional client service and communication skills.
• Computer literacy and ability to use communication tools.

Nice-to-haves

• Experience with veterinary terminology and medical records.
• Ability to handle emotional situations with tact and respect.

Benefits

• Competitive pay range of $12.00 - $16.00/hour based on experience.
• Opportunity to work in a collaborative team environment.
• Access to state-of-the-art medical technology.