Spanish Bilingual Contact Center Specialist - Hybrid

$35,360 - $35,360/Yr

Innosource - Pittsburgh, PA

Full-time - Entry Level

Remote - Pittsburgh, PA

Administrative and Support Services

About the position

The Spanish Bilingual Contact Center Specialist at InnoSource plays a crucial role in providing support to the Pittsburgh community by assisting residents with managing their utility costs. This position involves direct interaction with customers, helping them navigate financial challenges and ensuring they receive the necessary support through various programs. The role offers opportunities for professional growth and emphasizes work-life balance through hybrid training and remote work options.

Responsibilities

• Take inbound and outbound calls to assist customers with their inquiries.
• Guide customers through the application process for support programs.
• Assist customers in completing their applications over the phone and reviewing their income documentation.
• Maintain and update customer files, ensuring accurate records of interactions and data.
• Collaborate with colleagues and supervisors to complete tasks efficiently.

Requirements

• Fluent in both English and Spanish, with the ability to speak, read, and write in both languages.
• Strong customer service skills and a passion for helping others.
• Proficiency in Microsoft Windows and Office applications.
• Ability to handle difficult situations with professionalism and resilience.

Benefits

• Starting pay of $17.00 per hour with opportunities for raises and bonuses.
• Comprehensive benefits package including health and life insurance, and dental reimbursement.
• Paid training in a hybrid format.
• Flexibility to work from home after training, provided the employee resides in Pennsylvania.
• Clear pathways for career advancement within the company.