Spanish Bilingual Product Support Specialist - 14027

About the position

The Spanish Bilingual Product Support Specialist at Garmin International is responsible for providing technical customer support for Garmin's consumer products. This role involves assisting customers through various communication channels, including phone calls, emails, chats, and social media, while ensuring timely resolution of issues and maintaining professional interactions. The specialist will also engage with customers in Spanish and may assist in transcreating knowledge articles and FAQs.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
• Display strong customer support skills and maintain professional interactions with Garmin customers and co-workers.
• Become knowledgeable in the specifications, capabilities, and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Complete tasks and/or projects of basic complexity within defined processes accurately and timely.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.
• Provide support to Garmin customers in designated language - Spanish.
• Demonstrate international cultural awareness.
• Transcreate basic knowledge articles and FAQs.
• Engage with customer messages across multiple social channels to ensure a positive experience.
• Develop product knowledge across multiple segments.
• Communicate with the accounting department to resolve issues related to orders.
• Find creative solutions to order and exchange questions.
• Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns.
• Answer mildly complex questions from Product Support on order issues and entry questions.
• Review problem orders and notify customers of any issues or delays.

Requirements

• High School Diploma or GED.
• Demonstrated interest in the product segment and developing product knowledge.
• Demonstrated customer service expertise.
• Strong verbal, written, and interpersonal communication skills.
• Technical aptitude, problem-solving, and troubleshooting ability.
• Professionalism, team-oriented attitude, and positive demeanor.
• Excellent time management and follow-up skills.
• Reliable and predictable attendance.
• Computer skills and ability to navigate multiple screens.

Nice-to-haves

• Fluency in Spanish, Portuguese, and/or French languages in addition to English.

Benefits

• Eligible for Garmin's benefit program.