About the position
As a Spanish-English Bilingual Healthcare Customer Service Representative at TTEC, you will play a crucial role in enhancing customer experiences by providing compassionate and effective support. This remote position based in California allows you to be part of a dynamic team dedicated to bringing humanity to business. Your primary responsibility will be to assist customers by answering their inquiries, resolving issues, and providing information about products and services. You will be the spark that brightens their day, ensuring that their experience is not just average but exceptional. In your daily activities, you will handle incoming communications from customers, conducting thorough research to provide accurate answers and solutions. Your ability to communicate effectively in both English and Spanish will be essential in addressing the diverse needs of our customer base. You will also be expected to apply your product knowledge to assist customers and guide them through their concerns with empathy and professionalism. TTEC is committed to your professional development, offering a supportive environment where you can grow your skills and advance your career. From the moment you start, you will receive training and ongoing coaching to ensure your success in this role. You will have access to thousands of free courses to further enhance your career growth. Our inclusive culture encourages community involvement and values the contributions of every team member, making it a great place to work.
Responsibilities
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
Requirements
- Bilingual in English and Spanish.
- 6 months or more of customer service experience.
- High school diploma or equivalent.
- Recognize, apply and explain your product or service knowledge.
- Computer experience.
- High-speed internet connection (>25mbps).
Benefits
- Base wage starting at $18.15 plus performance bonus opportunities.
- Paid time off (PTO).
- Tuition reimbursement.
- Health and wellness incentives.
