Spanish-Speaking Banking Service Representative

$27,248 - $35,568/Yr

Mci World - Dallas, TX

Part-time,Full-time - Entry Level

Dallas, TX

5,001-10,000 employees

Administrative and Support Services

About the position

The Customer Service Representative position at MCI involves supporting inbound and outbound customer service projects for financial services clients. The role focuses on providing exceptional service to bank customers by resolving issues, answering inquiries, and ensuring a positive customer experience. This position offers both full-time and part-time opportunities with flexible scheduling and includes comprehensive training to help employees grow in their careers.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner, including email and live chat.
• Listen to customers, understand their needs, and resolve customer issues.
• Escalate customer issues to the appropriate staff and managerial for resolution as needed.
• Ensure first call resolution through problem solving and effective call handling.
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
• Utilize knowledge base and training to accurately answer customer questions.
• Create and maintain customer CRM records with accurate call details.
• Accurately document call resolution in appropriate systems.
• Strictly follow client process for handling financial issues and inquiries.
• Comply with requirements surrounding confidential information and personal information.
• Follow all required scripts, policies, and procedures.
• Adhere to all attendance and work schedule requirements including all scheduled training.

Requirements

• Must be 18 years of age.
• High School Diploma or Equivalent.
• Minimum of three (3) years in a call center environment.
• Minimum of (1) year of experience in a customer service role.
• The ability to multi-task using multiple screens and systems while talking on the phone with customers.
• The ability to type swiftly and accurately 30-45 Words per minute.
• The ability to read and speak English fluently.
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint).
• Excellent organizational, written, and oral communication skills.
• Strong team orientation and customer focus with a positive attitude.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Aptitude for issue identification and problem solving.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• An aptitude for conflict resolution and problem solving.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Nice-to-haves

• Associates Degree or higher is a plus.
• Relevant experience in banking or financial services is a plus.
• Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus.
• Bilingual Spanish - Extremely Beneficial.

Benefits

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Regular Raises
• Advancement Opportunity
• Fun, Engaging Work Environment
• Casual Dress Code
• Cash and Prize Contests