Spanish Speaking Legal Intake Specialist

About the position

The Bilingual Legal Intake Specialist at Ghosheh Law Firm LLC is responsible for managing client interactions, performing intake for new clients, and assisting with various administrative tasks. The role requires fluency in both English and Spanish, excellent customer service skills, and attention to detail. The position is full-time and involves direct client communication, contract execution, and support for case managers and attorneys.

Responsibilities

• Answer telephone calls from current and prospective clients.
• Perform intake for new clients.
• Create and execute contracts for new clients and collect payments.
• Take messages and provide case updates to current clients.
• Assist with scheduling of appointments and maintenance of the firm calendar.
• Assist case managers with administrative tasks.
• Maintain detailed notes for telephone calls in our case management system.
• Assist the attorney with miscellaneous tasks.
• Assist the attorney with client follow-up.

Requirements

• Fluency in English and Spanish is required.
• High school diploma or equivalent is required.
• 1 year of customer service experience is required.

Nice-to-haves

• Previous law office experience is preferred but not required.
• Sales experience and customer acquisition is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance