Communicare Health Centers - San Antonio, TX
posted 2 months ago
Full-time - Entry Level
San Antonio, TX
Ambulatory Health Care Services
About the position
The Special Needs Patient Advocate at CommuniCare Health Centers plays a crucial role in coordinating interdisciplinary and ancillary services for patients within the Multi-Assistance Center (MAC). This position focuses on providing advocacy, education, and support to patients and their families, ensuring they receive the necessary resources and care. The advocate will work closely with community partners and healthcare providers to develop individualized action plans and maintain effective communication throughout the care process.
Responsibilities
- Engages in basic generalist practice including interviewing, assessment, planning, intervention, evaluation, information and referral, problem-solving, consultation, supportive counseling, education, advocacy, and community organization.
- Develops and maintains a cumulative record for each client receiving supportive services as required by professional licensure standards and CommuniCare / MAC policies and procedures.
- Develops an action plan for each patient, identifying goals based on functional level, physical/medical conditions, support network, psychosocial and financial status based on long and short-term needs.
- Develops and maintains effective working relationships with individual clients, families, and community partners, serving as client liaison and advocate.
- Collaborates with MAC Navigators to determine need for referrals to community agencies and conducts follow-up activities to assess outcomes.
- Conducts individual and family training in psychosocial management skills.
- Works as part of an interdisciplinary team to provide integrated behavioral health and primary care services, communicating effectively with clients, staff, and participants in interdisciplinary teams.
- Promotes interactive communication and develops and refines linkages between CommuniCare and MAC programs, community health care facilities, social service providers, schools, and other agencies.
- Participates in activities to develop and maintain quality assurance indicators that evaluate the effectiveness of patient interventions.
- Sustains productivity expectations established by supervisor.
- Performs other related duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Bachelor's degree in Social, Human or Community Services or three years' experience may be substituted for degree.
- Ability to plan and organize effectively.
- Ability to perform well under stress.
- Experience with personal computers including internet/intranet navigation and EHR/EMR.
- Ability to maintain confidentiality at all times.
- Bilingual in English and Spanish preferred.
- Familiar with needs of Special Needs Population.
- Certified in Basic Life Support (BLS), American Heart Association.
Nice-to-haves
- Bilingual in Spanish preferred.
- Experience with special needs populations.
Benefits
- Health insurance coverage.
- Paid holidays and vacation time.
- Professional development opportunities.
