Special Projects Manager (HVAC Service)

Riddleberger Brothers - Winchester, VA

Full-time - Mid Level

Winchester, VA

Specialty Trade Contractors

About the position

Riddleberger Brothers, Inc. is seeking a talented and experienced leader to join our team as a Special Projects Manager. This role is pivotal in overseeing all aspects of service projects, with a direct responsibility for project estimation, quote preparation, and execution. The Special Projects Manager will lead teams to accomplish specific objectives within designated time frames and available resources. A deep understanding of the HVAC/R service industry is essential for success in this position. The primary purpose of the Special Projects Manager is to ensure the timely completion of assigned projects while maintaining high levels of customer satisfaction. This includes managing the activities of the Small Project division, which encompasses hiring decisions, performance evaluations, and addressing employee performance issues. The manager will plan and analyze assigned projects, establish schedules, and set procedures to achieve system objectives. Regular communication with customers, building owners, subcontractors, and field support staff is crucial to ensure project alignment and success. In addition to project management, the Special Projects Manager will be responsible for reviewing contracts and estimates for accuracy, maintaining the accuracy of forecasted costs, and ensuring project profitability by monitoring and controlling expenses. The role also involves overseeing equipment, materials, and subcontractor orders, as well as managing project cash flow, billing preparation, and collections support. The manager will ensure compliance with state and local building regulations and the permitting process, while also maintaining quality standards and customer satisfaction throughout the project lifecycle.

Responsibilities

• Responsible for timely completion of assigned projects and customer satisfaction.
• Manage the activities of the Small Project division, including hiring decisions and performance evaluations.
• Plan and analyze assigned projects, establish schedules, and set procedures to accomplish system objectives.
• Communicate with customers and their representatives on a consistent basis.
• Examine and review contracts and estimates for accuracy and address discrepancies.
• Maintain the accuracy of the forecasted cost at completion.
• Monitor and control expenses to ensure project profitability.
• Create and revise project schedules as necessary.
• Oversee equipment, materials, subcontractor, and vendor orders, recording receipts and approving payments.
• Follow all state/local building regulations and permitting processes.
• Receive and qualify subcontractor proposals and supervise assigned staff's work.
• Generate technician work orders, review progress, and prioritize tasks.
• Provide technical support and guidance to install technicians.
• Meet with contractors and owners to discuss project scope, budget, progress, and closeout.
• Prepare quotes and create proposals for projects.
• Manage project cash flow, billing preparation, progress billing, collections support, and resource management.
• Handle change orders by recommending solutions and facilitating quotes.
• Ensure quality standards are maintained for all projects.
• Investigate customer concerns, implement corrective actions, and maintain customer satisfaction.
• Establish and maintain professional relationships with customers, providing accurate status reports and project reviews.
• Enforce safe workmanship and OSHA regulations.

Requirements

• Two-year certificate from college or technical school or a minimum of two (2) years of HVAC project management experience.
• Equivalent combination of education and experience is acceptable.
• Experienced and knowledgeable in contracting processes associated with the installation of mechanical projects and managing subcontractors.
• Knowledge of commercial and industrial mechanical systems.
• Valid driver's license.
• EPA 608 Universal certification.
• HVAC Masters/Journeyman certification.

Nice-to-haves

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work under pressure and meet tight deadlines.

Benefits

• Medical, Dental, Vision, and Life Insurances
• Short-Term and Long-Term Disability Insurances
• Accidental Death & Dismemberment Insurance
• Health Care and Dependent Day Care FSA's
• Employee Assistance Program (EAP)
• 401(k) Plan
• Annual Bonus
• Generous Vacation, Holidays, and Sick Time
• Apprenticeship opportunities with a pathway to licensure
• Scholarship program for employees' children
• Discounts at major automotive, computer, and cell phone companies
• Employee referral incentives
• Company mobile phone and/or tablet (where necessary)
• Company vehicle (where necessary)
• Company uniforms (where necessary)