Specialist 1: Student Services (Temporary, Part-time)

About the position

The Student Services Specialist for Single Parent Pathways to Success (SPPS) provides comprehensive student services and administrative support, focusing on the scholarship process and student guidance through college systems. This role involves outreach, recruitment, and participation in special projects, with a flexible work schedule that may include evenings and weekends.

Responsibilities

• Serves as first point-of contact; monitors and responds to a variety of student inquiries using online services, email, and phone.
• Provides information and assistance to faculty, staff, students, and the public regarding application procedures and scholarship eligibility requirements.
• Addresses student concerns and refers students to appropriate campus resources, escalating concerns to supervisor as needed.
• Maintains and updates confidential files and records.
• Researches, compiles, and summarizes data for a variety of reports.
• Assists with accurate processing and distribution of scholarships.
• Conducts recruitment and outreach for the SPPS scholarship by sharing flyers, tabling at events, and other related activities.
• Participates in the development of a monthly newsletter and shares information about campus resources, events, and workshops with scholarship recipients via email.
• Supports with coordination of family-centered events, workshops, trainings, career fairs, and additional projects or activities.
• Provides input on the development of program procedures and resources.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Requirements

• High school diploma or GED
• Up to one year of related experience

Nice-to-haves

• One to three years of related experience
• Knowledge of administrative procedures and practices
• Knowledge of internal and external customer service principles and practices
• Skill in effective communication (both written and oral)
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in positive, productive and flexible customer service
• Skill in analyzing data and drawing conclusions
• Ability to apply effective and accurate data entry and typing skills
• Ability to develop and maintain effective and positive working relationships
• Ability to operate relevant equipment required to complete assigned responsibilities for the position.

Benefits

• Flexible work schedule
• Part-time employment
• Opportunity to work in a supportive educational environment