Specialist 2: Product Management

Comcast - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Telecommunications

About the position

Join our team and redefine Xfinity's multifamily experiences. We are looking for a passionate problem-solver to join the Multifamily product team to support our product portfolio. Nearly a third of Comcast's customers live in a multifamily environment, including apartment buildings, condominiums, dormitories, senior living facilities, and more. As the demands of our multifamily customers grow, we must respond with specific systems, interfaces, and services to meet their needs.

Responsibilities

• Analyzing the customer and property experiences
• Identifying gaps and defects with the systems and processes
• Hosting discovery and design sessions to solution product gaps and contribute to the product roadmap
• Partnering with the Product leads to assess experiences and identify opportunities
• Reviewing feedback from users and operations to evaluate experience needs
• Supporting the Market Problem Backlog
• Gaining and maintaining domain expertise in our rapidly evolving industry
• Building strong working relationships with key stakeholders within the Company, including business units, sales leaders, field sales personnel, field installation personnel, and engineering teams
• Soliciting constant feedback from users of the platform, including building owners and property managers

Requirements

• Bachelor Degree or equivalent business experience
• 1-2 years of relevant or potentially relevant experience

Nice-to-haves

• Exhibit the highest personal and professional standards of integrity and ethics
• Strong collaboration skills with experience in bringing together cross-functional teams
• Ability to influence partners with diverse points of view and build consensus
• Ability to zoom in and out of details and balance both technical and strategic demands
• Exceptional organizational and program management skills

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more
• Courtesy Services - free digital TV and internet for full-time employees in serviceable areas
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms