Specialist 3, Community Account Sales - Market Development Representative

Comcast - Knoxville, TN

Full-time - Mid Level

Knoxville, TN

10,001+ employees

Broadcasting and Content Providers

About the position

The position is responsible for driving revenue growth and product penetration in large-scale multi-dwelling properties by collaborating with internal teams and building partnerships with developers and sales agents. The role focuses on ensuring service availability for new residents prior to their move-in date and managing the company's presence at new build projects. It requires strong customer service skills and the ability to oversee project management and client communications effectively.

Responsibilities

• Provide exemplary customer service to build and maintain strong relationships with customers.
• Address complaints quickly and provide prompt follow-up.
• Lead the preparation of project status reports and maintain accurate sales/service records.
• Coordinate with other work streams and projects that may impact project completion.
• Manage special product buildouts like WiFi Ready and Connected Communities.
• Activate company services in mixed-use properties for both residential and business.
• Conduct outreach to understand clients' project profiles and timelines.
• Monitor and evaluate competitive services and products.
• Make presentations to managers and developers and attend meetings to maintain visibility for the company.
• Capture all new build/win-back leads and manage project status through formal briefings and reports.
• Educate clients on wiring specs and build processes for successful project delivery.
• Work with local construction contacts to pull statements of work and project bids.
• Track projects from pre-construction through activation.
• Foster strong developer relationships to favor the company at new build locations.
• Drive timely communications with clients and company partners.
• Prepare regular reports on build-out progress.
• Manage VIP client build-outs and communications.
• Create and deliver face-to-face sales presentations on company products and services.
• Stay informed about the competitive landscape and emerging technologies.
• Retain customer base by ensuring a superior customer experience.
• Attend out-of-office meetings with customers and demonstrate excellent communication skills.
• Research the local market for new real estate development opportunities.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.
• Strong communication skills.
• Ability to prioritize tasks and take initiative.

Nice-to-haves

• Experience in project management within the telecommunications or media industry.
• Familiarity with multi-dwelling unit services and build processes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid time off
• Flexible scheduling
• Professional development opportunities