Unclassified - Palo Alto, CA
posted 4 months ago
The Commercial Facilities Operations Specialist at Rivian plays a crucial role in ensuring that our retail locations operate efficiently while delivering an exceptional customer experience. This position supports the Commercial Facilities Operations Manager in managing new site openings and providing ongoing facilities support within the designated region. The specialist will oversee site improvements, handle repair and maintenance escalations, and manage landlord and construction warranty activities, all while maintaining close communication with local site teams to ensure that Rivian's high standards are consistently met throughout the process. In addition to managing new site openings, the specialist will be responsible for the rollout of large-scale programs and ad hoc projects, collaborating across multiple departments to achieve operational success. This includes establishing and maintaining relationships with key stakeholders, ensuring timely delivery of project tasks, and validating new projects and site improvement requests for the Facilities organization. The role also involves conducting site tours, warranty walks, and site visits, as well as maintaining accurate records and documentation for the region. The specialist will track and report key performance indicators, manage purchase requisitions and operating expenses, and implement facilities management programs and procedures to keep Rivian facilities operating at their best. The position requires a proactive approach to ensure that all repair and maintenance work order escalations are addressed promptly, with necessary corrective actions taken to exceed Rivian's expectations. The specialist will also host training sessions for local site teams to ensure adherence to brand standards and operational excellence.