Specialist, Communication Management

$59,738 - $59,738/Yr

Innova Solutions USA - Dublin, OH

Full-time - Entry Level

Remote - Dublin, OH

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Communication Specialist role at Innova Solutions is a contract position focused on managing incoming communications related to a new pharmaceutical e-commerce platform. The specialist will route these communications to the appropriate technicians for resolution, log metrics, and communicate problem resolutions back to sales and customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple workstreams effectively.

Responsibilities

• Route incoming communications from sales and customers to the appropriate technician for problem resolution.
• Log metrics related to communications and resolutions.
• Communicate problem resolutions back to sales and customers.
• Demonstrate a basic understanding of communication media and best practices.
• Manage multiple workstreams simultaneously.

Requirements

• 2+ years' experience in related roles or with relevant experience.
• Bachelor's Degree in a related field.
• Excellent communication skills.
• Ability to interpret and act using analytic skills.
• Attention to detail and timelines.

Benefits

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA)
• Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Employee Assistance Program (EAP)