Midland Credit Management - Troy, MI
posted 2 months ago
Full-time - Entry Level
Troy, MI
1,001-5,000 employees
Administrative and Support Services
About the position
The IL CSS Specialist plays a crucial role in supporting the Internal Legal Department by managing compliance-related and administrative tasks. This position involves monitoring both automated and manual processes to ensure the proper handling of outsourced accounts, participating in projects and analyses, and communicating performance results. The role requires strict adherence to established process guidelines and instructions.
Responsibilities
- Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines
- Identify and escalate issues that may be a risk to the company
- Perform other duties, as assigned.
Requirements
- High School Diploma
- 1 - 2 years customer service or clerical experience
- Good written communication and documentation skills
- Proficiency with Microsoft Office products
- Ability to effectively prioritize and multi-task
- Excellent attention to detail
Nice-to-haves
- Bachelor's degree
- 2+ years' work experience in financial services or legal related field
- Knowledge of FDCPA, FCRA or other regulatory training
Benefits
- Flextime
- Health insurance
- Leadership training provided
- Paid holidays
- Paid time off
- Paid training
- Tuition reimbursement
