Specialist Customer Service - Remote

$39,520 - $41,600/Yr

Advantage Solutions - Tampa, FL

Full-time - Entry Level

Remote - Tampa, FL

Professional, Scientific, and Technical Services

About the position

The Customer Service Specialist (CSS) plays a crucial role in providing exceptional service to customers and clients by managing order placement and monitoring. This position involves close collaboration with Business Development Assistants, Managers, and other support teams to ensure efficient order processing and supply chain goals are met. The CSS is responsible for validating and executing Grocery Products (GP) orders, handling distress sale orders, and conducting order audits, all while maintaining effective communication with clients and addressing any potential issues that arise.

Responsibilities

• Processes orders, verifies details, and provides customer service.
• Oversees a variety of customers and escalates questions to the Supervisor as necessary.
• Groups orders for cost savings and pricing qualification.
• Requests appointments for loads as needed and groups customer pickup loads.
• Addresses potential order issues and tracks order details, researching discrepancies.
• Communicates timely and thoroughly with clients and customers.
• Works within the supply chain to mitigate inventory issues.
• Participates in scheduled Hormel/Customer calls, providing feedback and insight.
• Regularly communicates with management about critical issues or opportunities.
• Performs training and provides backup during vacations or out-of-office periods.

Requirements

• High School Diploma or GED
• 1-3 years of experience in Customer Service in a fast-paced environment
• Ability to work independently and prioritize duties with minimal supervision
• Ability to manage multiple tasks with accuracy and handle frequent interruptions
• Proficiency in Microsoft applications, especially Excel and Outlook
• Excellent communication and interpersonal skills

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off