Specialist Customer Success Manager (S-CSM) - SAP Academy for Customer Success - SFO (Hybrid)

SAP - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

10,001+ employees

Publishing Industries

About the position

The Specialist Customer Success Manager (S-CSM) role is part of the SAP Academy for Customer Success, a talent development program aimed at early-career candidates. The S-CSM works directly with customers to enhance their experience with SAP solutions, focusing on customer satisfaction, retention, and upselling. This position involves overseeing key customer milestones throughout the customer lifecycle and serving as the strategic point of contact for customers within the assigned solution portfolio.

Responsibilities

• Complete a 10-month learn-apply program that includes classroom and field phases with the CSM team.
• Engage in experiential learning focused on digital transformation, global intelligence, and business acumen.
• Enhance skills in managing customer retention and driving value realization.
• Receive onboarding and mentoring from a senior S-CSM professional in the field.
• Work directly with customers and behind the scenes to support their needs.

Requirements

• 2-3 years of work experience in customer support and business transformation, preferably in consulting, sales, or account management.
• Strong communication skills, including fluency in English and local language.
• Proficient interpersonal skills, including effective listening and empathy.
• Demonstrated ability to collaborate across diverse stakeholders in a complex environment.
• Strong business acumen with knowledge of business processes and industries.

Nice-to-haves

• Experience in global roles or leadership positions.
• Background in volunteerism, music, or sports.

Benefits

• Full-time employment from day one with practical learning application.
• Mentoring and coaching support after program completion.
• Competitive salary and benefits package.