Specialist Customer Success Partner (S-CSP)

$116,400 - $251,800/Yr

Sap N' Sap - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

10,001+ employees

About the position

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Specialist Customer Success Partners (S-CSPs) have overall responsibility for the daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Customer Success services to ensure product consumption and product usage growth. The focus of this position is two-fold: to maximize the value for customers of their investments in SAP SPM cloud products and promote revenue growth and protection. The S-CSP SPM role is a specialist role within the Sales Performance Management (SPM) domain. Its responsibility is to be the primary point of contact for our customers' stakeholders, including Sales Operations, Finance and IT organizations and stakeholders from multiple levels within our customers' organizations (from administrators and practitioners to the C-Suite). The S-CSP SPM role requires knowledge that spans from SaaS to incentive management practices.

Responsibilities

• Develop account management strategies for assigned cloud customer accounts.
• Manage engagement and expansion plans to ensure product consumption and usage growth.
• Conduct Relationship Assessments and maintain associated tasks for each account in the portfolio.
• Provide leading practice advice and guidance for operating SAP SPM cloud solutions.
• Understand customer's business models and goals to identify operational and commercial risks.
• Develop and execute proactive renewal and expansion plans in conjunction with internal SAP account team members.
• Utilize commercial acumen for licensing compliance and renewal forecasts.
• Leverage Customer Success services and tools to drive maximum value to customers.

Requirements

• 5+ years of experience managing complex customer engagements or other customer facing experience.
• Strong oral and written communication skills with the ability to present recommendations to senior management.
• Experience in SAP Sales Performance Management solutions, sales operations, incentive management, IT, Healthcare and Financial Services is highly valued.
• Experience developing account management plans and with contract negotiations is highly valued.
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
• Bachelor's degree or equivalent.

Nice-to-haves

• Experience in SAP Sales Performance Management solutions.
• Experience in sales operations and incentive management.
• Experience in IT, Healthcare, and Financial Services.

Benefits

• Referral program
• Health and well-being programs
• Flexible working models
• Learning and development opportunities
• Recognition for individual contributions