Specialist: Full-Time, Part-Time, and Part-Time Temporary

Apple • Lawrence Township, NJ

412d

About The Position

As a Specialist at Apple Retail, you will play a crucial role in building brand loyalty and enhancing customer experiences. Your primary focus will be on delivering exceptional service, understanding customer needs, and providing tailored recommendations for Apple products and services. This position requires a commitment to fostering an inclusive environment and embodying Apple's values of diversity and inclusion.

Requirements

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
• Experience working in a team environment with shared responsibility and accountability.
• Curiosity and openness to learning from others and helping each other grow.
• Trustworthiness with sensitive or confidential information.

Nice To Haves

• Experience in retail or customer service roles.
• Ability to learn about third-party products to enhance customer experience.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and identifying ownership opportunities.
• Present products and services while educating customers on relevant purchasing options.
• Stay up to date on Apple's products, services, and sales processes to provide accurate information.
• Support peers by sharing knowledge about products and assisting in ownership opportunities.
• Perform various tasks as needed, including customer service and support in other store areas.
• Contribute to an inclusive environment by respecting differences and fostering curiosity among team members.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed