Specialist, HR Services

$49,920 - $62,400/Yr

Aston Carter - O'Fallon, MO

Full-time - Entry Level

Hybrid - O'Fallon, MO

Administrative and Support Services

About the position

The Specialist, HR Services role at Aston Carter involves providing professional and efficient responses to HR inquiries across various functional areas. The position requires a high level of customer service and adherence to established Service Level Agreements (SLAs). The role encompasses a wide range of topics related to the employee life cycle, including recruitment, employee relations, payroll, and benefits, while also supporting complex transaction processing and training new staff.

Responsibilities

• Respond to HR inquiries across various functional areas in a timely manner.
• Escalate complex cases to Tier 2 or subject matter experts with complete documentation.
• Address complex HR issues and collaborate with the HRIS team for preventative solutions.
• Complete special projects as needed, ranging from simple to complex.
• Interact with internal COEs and HR Field teams to manage work completion.
• Support higher complexity transaction processing, including organization and job changes.
• Train new HR Tier 1 People Services staff and provide guidance to team members.
• Provide advanced technical support through research and analysis of customer issues.
• Ensure audit compliance through transaction processing and approval flows.
• Manage confidential data in accordance with HIPAA rules and confidentiality requirements.
• Identify and implement process improvements with minimal supervision.
• Contribute to the AskHR knowledgebase and develop user-experience documentation.

Requirements

• Experience in responding to HR inquiries with a high level of customer service.
• Ability to manage confidential data professionally and according to HIPAA rules.
• Strong organizational skills and ability to follow policies and procedures.
• Experience with Microsoft Suite and time management.
• Workday experience is a nice to have.

Nice-to-haves

• Workday experience

Benefits

• Internal mobility program