Specialist- IT I USA

$45,760 - $62,400/Yr

First Solar - New Iberia, LA

Full-time - Entry Level

New Iberia, LA

501-1,000 employees

Utilities

About the position

The IT Specialist position at First Solar involves providing support, operations, and maintenance services to various departments including R&D, manufacturing, and corporate systems. The role requires a high level of customer service, technical expertise, and effective communication skills to resolve technical issues and ensure operational excellence. The specialist will work closely with customers and corporate IT staff, handling a range of technical and procedural challenges while maintaining a focus on customer satisfaction.

Responsibilities

• Provide support, operations, and maintenance service to R&D, manufacturing, power plants, corporate systems, and office staff.
• Deliver enterprise escalation level assistance for a wide array of technical and procedural issues.
• Execute established operations and maintenance processes and procedures.
• Interact frequently with customers to ensure effective communication and problem-solving.
• Support VMware VDI Horizon software and deploy VDI instances as applicable.
• Assist in the resolution of customer and support issues among company sites.
• Perform LAN Administration duties such as account administration and rights assignment.
• Build and maintain server environments, both VMware and physical servers.
• Monitor and maintain local file server backups and manage data retention according to policy.
• Develop and execute operations and maintenance plans for enterprise support systems.
• Document results of hazard and risk analysis activities and maintain accurate records of user requests.

Requirements

• Bachelor's degree in Information Technology or related field or equivalent years of work experience.
• 3 years of experience in Information Technology, customer service, or related discipline preferred.
• Excellent customer service and interpersonal skills.
• Ability to follow guidelines and help others interpret policy.
• Strong oral and written communication skills (technical and non-technical).
• Demonstrated problem-solving skills and ability to maintain customer trust.

Nice-to-haves

• Broad range of network, server, storage, and desktop knowledge including Windows and OSX.
• Experience with automated computer backup maintenance and IT project support.

Benefits

• Competitive hourly pay ranging from $22 to $30.
• Full-time employment with a Monday to Friday schedule.
• On-call support as needed.