Specialist- IT I USA

$45,760 - $62,400/Yr

First Solar - New Iberia, LA

Full-time - Mid Level

New Iberia, LA

Utilities

About the position

The IT Specialist position at First Solar involves providing comprehensive support, operations, and maintenance services to various departments including R&D, manufacturing, and corporate systems. The role emphasizes customer service, technical expertise, and effective communication to resolve technical issues and ensure operational excellence. The specialist will engage in a variety of tasks including hardware and software support, network administration, and project management, while maintaining a high level of customer trust and satisfaction.

Responsibilities

• Provide support for VMware VDI Horizon software and deploy VDI instances as applicable.
• Deploy and configure Teradici terminals for VDI in manufacturing and office environments if applicable.
• Assist in resolving customer and support issues across company sites to enhance customer satisfaction.
• Perform LAN Administration duties such as account administration and rights assignment.
• Build and maintain server environments, both VMware and physical servers.
• Monitor and maintain local file server backups and manage data retention according to policy.
• Develop and execute operations and maintenance plans for enterprise and divisional support systems.
• Document results of hazard and risk analysis activities and ensure compliance with safety standards.
• Install or remove hardware and/or software, following installation instructions and tools provided.
• Maintain accurate records of user requests and outcomes, contributing to the development of installation procedures and standards.

Requirements

• Bachelor's degree in Information Technology or related field, or equivalent work experience.
• 3 years of experience in Information Technology, customer service, or a related discipline preferred.
• Excellent customer service and interpersonal skills.
• Ability to follow guidelines and assist others in interpreting policy.
• Strong organizational skills and ability to work independently with minimal supervision.
• Demonstrated problem-solving skills and ability to maintain customer trust.

Nice-to-haves

• Experience with automated computer backup maintenance.
• Knowledge of network support and process planning.
• Familiarity with a broad range of network, server, storage, and desktop technologies.

Benefits

• Competitive hourly wage ranging from $22.00 to $30.00 per hour.
• Opportunities for professional development and training.
• Comprehensive health benefits and insurance options.