Specialist IT Major Incident Management

The Major Incident Management (MIM) Specialist is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major incidents, facilitating communication and coordination between various teams, stakeholders, and executives. The MIM Specialist acts as the liaison during crisis events, ensuring that all necessary teams are promptly engaged and aligned to resolve incidents. Additionally, the MIM Specialist oversees communication processes, driving adherence to best practices, continuous improvement initiatives, and root cause analysis.