Specialist, IT Support

Independent Purchasing Cooperative - Miami, FL

Full-time - Entry Level

Miami, FL

Administrative and Support Services

About the position

The IT Support Specialist at Independent Purchasing Cooperative Inc. is responsible for providing desktop support to internal and external users, including contracted partners and vendors. This role involves a variety of system administration duties, such as creating user accounts, managing software licenses, and ensuring timely solutions to support business decisions. The specialist will maintain and administer IT equipment, troubleshoot desktop problems, and monitor network performance to enhance system efficiency.

Responsibilities

• Provide desktop support to internal and external IPC users, contracted partners, and vendors.
• Perform system administration duties including user account creation and software license management.
• Troubleshoot and diagnose desktop problems, implementing corrective actions and permanent solutions.
• Design, configure, and test physical and virtual desktop hardware and software.
• Gather data about customer needs to evaluate user requirements and recommend system improvements.
• Develop standards and guidelines for the support and maintenance of desktop hardware and software.
• Monitor network and systems performance to identify necessary adjustments and future changes.

Requirements

• Strong proficiency in desktop hardware, specifically HP laptops and desktops.
• Experience with Windows 10 Enterprise in an Active Directory environment.
• Knowledge of VMware Workstation and antivirus software administration.
• Familiarity with O365 and Exchange 2010 administration.
• Basic understanding of networking for troubleshooting purposes.
• Basic VPN and Forescout administration skills.
• Ability to work in an ITIL environment for managing support tickets.

Nice-to-haves

• Excellent interpersonal and communication skills.
• Self-motivated and goal-oriented with the ability to work independently.
• Ability to organize and manage multiple priorities effectively.